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Reg'd and Virtual Office Terms

  1. Introduction

    1. The Business Generation Group (UK) Ltd trading as Wood Street CoWork ("the Company") provides virtual office and registered office services, (“the Services”) at its offices (“the Address”), details of which may be found on the Company website ("the Website").

    2. These Terms and Conditions (the “Agreement”) shall prevail in the event of any conflict between these Terms and Conditions and any terms and conditions appearing anywhere else.

    3. Any purchase for virtual office services that you (“the Client”) place with the Company, by whatever method, will be governed by these terms and conditions.

    4. If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected.

    5. Client’s purchase will only be valid if made via the Company’s online ordering procedure on the Website or by instruction the Company by email or verbally. By making a purchase, the Client agrees to be bound by these Terms and Conditions.

    6. When Clients purchase from the Website you warrant that you are over the legal age of 18.

    7. Due to the nature of the internet and the fact that your access to the Website involves features outside our control, we do not accept any liability for technical problems that you may experience with the said Website.

    8. While the Company takes all reasonable care to ensure that the information contained on the Website is accurate and up to date, the Company makes no representations, warranties or undertakings about any of the information content or materials provided on the Website (including, without limitation, any as to quality, accuracy, completeness or reliability).

    9. All material on the Website is provided for information purposes only and does not constitute legal, accounting or other professional advice, and it must therefore not be relied upon as such.

    10. The Company reserves the right to change or remove (temporarily or permanently) the Website, or any part of it, without notice, and shall not be liable to any parties for any such change or removal.

    11. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

    12. No warranty is given that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

    13. The website may provide the facility to register in order to gain enhanced access privileges or in order to purchase products or services. The Company will not be responsible for loss or damage that may incur if the Client shares these details with their business partners or any other third party.

    14. The Company may withdraw or suspend the Client’s right to access or use the Website at any time, without prior notice and without providing any reason.

    15. Clients’ use of the Website and the purchase of any products or services from it are governed in accordance with the laws of England and Wales.

    16. Clients warrant that any information you provide to us about yourself upon registration, purchase or at any time will be accurate, current and complete. You also warrant that you will ensure that this information is kept accurate and up to date at all times.

  2. Term

    1. This Agreement shall commence on the purchase date upon finalised transfer of monies to the Company for Services and shall continue unless and until terminated by either of party in accordance with these Terms & Conditions.

    2. The Client has entered into this Agreement for the provision of Services by The Company as detailed by their online application and by the confirmation email sent by and from the Company.

    3. No variation to this Agreement shall be binding unless agreed in writing by the Company.

    4. Any payments taken are non-refundable unless they comply with our termination and refund terms.

    5. Any clerical, typographical or other error or omission in any price list, quotation, sales literature, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

    6. This Agreement is for the initial fixed term period and shall be extended automatically on an annual basis, thereafter, subject to this Agreement.

    7. It is the Client’s responsibility to cancel their account within the terms of this Agreement if they do not wish to renew the services.

  3. Use of Address

    1. By purchasing any of the Services offered by the Company the Company has given the Client the right to use the Address for a limited term.

    2. The Client is not permitted to state to any third party they have a physical presence at any of the Company’s Address(es), nor assert to any government authority that the Client(s) are resident at the Address.

    3. The Company reserves the right to disallow categories of business as the Company sees fit.

    4. The Company reserves the right to refuse to offer service to businesses whose activities are illegal under British law, or which may be judged immoral by the management of the Company, or which may draw the negative attention of UK regulatory authorities (or the public) to the business, employees or the Address of the Company.

    5. Businesses in the following niches are not permitted to use any of the Addresses: Adult, Alcohol, Gambling, Financial Services (Cryptocurrencies, Insurance, Investments, Loans), Firearms, and Pharmaceutical.

    6. The Client is not permitted during or after the term of this Agreement to carry out any act or make any omission that may damage the goodwill or reputation of the Address or Company or that may bring the Address or the Company into disrepute.

    7. The Client may not intercept, divert or redirect any letters in transit to the Address, nor use any third-party to effect such.

  4. Identification

    1. In order to receive our services, and to comply with UK local and national laws, the Client must provide to the Company copies of the following, before any mail will be forwarded:

      1. • A valid copy of a driving license, passport or European identity card;

      2. • A valid copy of a recent utility bill, bank statement, local council or government letter that has the Client's name and forwarding address on it.

    2. These documents, termed Identification Documents, may be sent to the Company by email or letter.

    3. In the absence of such documents the Company may hold and retain the Client's mail, for a limited time period (approximately 7 days), at its discretion, until such Documents are supplied, and subsequently, if said documents are not forthcoming, return said mail to sender.

    4. The Company shall not be liable for any loss, harm or consequence suffered by the Client or a third party as a result of this procedure. (See Section 15.)

    5. In certain instances, the Company may ask for original Identification Documents, from the Client or their co-directors/shareholders, to confirm and verify details that the Client has provided, as well as documents detailing the nature, purpose and composition of the Client's business. Failure to provide such documents within 7 days of request may result in immediate termination of service without notice or refund.

    6. The Client must inform the Company immediately in writing or via email of any changes to the Client's contact details and business scope.

  5. Mail Email Forwarding

    1. The Client’s email must be addressed in the correct format: name@domain.suffix

      1. The Company will not be held responsible for delays or non-delivery of e-mail arising out of using a different address format.

      2. If the Company becomes aware, through its routine checks, of the use of its Address in a format other than the aforesaid it may inform the Client to make the necessary changes

    2. All mail delivered at the Address will be forwarded to the Client to the email address designated in the Client’s account as soon as is reasonably practicable.

    3. For administrative purposes, the Company considers the mail officially received on that date which the Company’s staff mark upon the mail, at the Company’s mail processing Address.

    4. Client mail delivered at the Address will not be made available for collection.

    5. Any mail delivered to the Client at the Address marked in such a way that the Company is unable to determine from the outside packaging that it is intended for the Client, the Company reserves the right to open such mail to determine for whom it is intended.

    6. If the Company receives a letter bearing an addressee personal name, business name or company name, which, for whatever reason, is identical to one or more of the Company's other Clients' names, and the Company's postal staff are unable to accurately determine who the true addressee is, the Company will attempt to return the letter to its sender via Royal Mail's internal 'return to sender' mechanism, at no financial cost or other liability to the Company.

    7. The Registered Office Address service covers unlimited email forwarding of Companies House and HMRC letters addressed in the name of the company to anywhere in the world.

    8. The Virtual Office Service covers the email forwarding of those letters designated ordinary business letters by the Company. These letters are defined as all letters other than letters from Companies House and  HMRC.

    9. Should the Client receive, by accident, any mail or letters not specifically addressed to them by the sender, they shall be obliged to return said mail to the Company.

    10. If the Scan service is bought alongside the Registered Office Address, Director’s Service Address and /or the Business Address Service, the Company will scan and upload the corresponding number of letters specified for the Services bought.

      When Scanning is bought for a particular address service the hardcopies of the letters scanned will not be posted to the customer. Instead, the hardcopy will be shredded securely after it is scanned into our online system. If there is any material that is not suitable for scanning (such as a bank-card or cheque) then it will not be scanned, instead, the hardcopy will be posted to the customer.

      1. i. All letters (C4 & C5 size) will be scanned, except junk mail, magazines, catalogues, brochures and large documents (10+ pages).

      2. ii. We reserve the right to open any letter and scan it into our system if a customer has the Scan service selected in their account, regardless of account status.

      3. iii. Business Letter Credits will be used to either forward or scan letters depending on the account's current mail forwarding preference.

    11. The Company accepts no liability for mail that cannot be proven to have been delivered to the Address. Proof of postage shall not constitute proof of delivery.

    12. All risk in mail delivered in the name of the Client or their business at the Address shall pass to the Client immediately upon delivery to the Address.

    13. In the event that the Company has reason to believe that any mail item delivered to the Client at the Address is or may be, in any way, illegal, immoral, harmful, noxious, deteriorating or dangerous, the Company reserves the right to dispose of such mail as it sees fit.

    14. The Company reserves the right, at its sole discretion, to refuse delivery of and return to the sender (at the Client’s sole cost) or to withhold from forwarding any mail items the Company deems too large for forwarding.

    15. The Company reserves the right, at its absolute discretion, to withhold from forwarding and/or to pass to any relevant authority, including Trading Standards, the National Crime Agency, HM Revenue and Customs and the police, any mail delivered to you at the Address, without notice to you.

  6. Parcels

    1. The Company does not accept parcels at any of its addresses.

    2. The Company reserves the right to dispose of any unsolicited or unannounced items received at the Address(es), at its sole discretion.

    3. The company accepts no liability for any item received at the Address(es), or any consequence arising from the receipt of items at its Address(es).

  7. Services

    1. Purchase of the service Registered Office Address gives the Client the right to use the Address at Companies House and as the Client’s Registered Office Address in all official communications.

    2. Purchase of the service Director’s Service Address gives the Client the right to use the Address as the Client’s Director’s Service Address with Companies House.

    3. Purchase of the Business Address Service gives the Client the right to use the address on websites, business cards, letterheads, general correspondence, trademarks and patents and as a contact address.

    4. Purchase of the 'Scan Service' bought in combination with the Registered Office Address Service, Director’s Service Address Service or Business Address Service permits the contents of those Client letters related to the Service to be scanned and emailed to the agreed supplied email address. Only letters of C4 size or smaller will be scanned. The Company reserves the right to forward by post any item which, in the opinion of the mail-processing staff, is unscannable.

    5. Access to the meeting rooms at the Company’s Offices are subject to availability.

      1. i. A minimum block of time must be booked, and the invoice fully paid, at least 24 hours in advance before a meeting room booking is confirmed.

    6. All services are purchased for the duration specified and expire at its end. If services are added before the account expiry date they will expire at the account expiry date. The Company may then, at its sole discretion, add credit as compensation to the account, the nature and value of said credit to be defined by the Company.

  8. Fees

    1. Fees are payable monthly or annually in advance as indicated on the Website.

    2. The Company reserves the right to vary the fees periodically without notice.

    3. If the Client registers on an incorrect tariff or selects the wrong Service the Company will invoice the Client for the difference before activating the Services.

    4. There may be additional fees charged for administrative duties incurred due to changes to the Client’s account such as change of mail forwarding address and parcel forwarding.

    5. The Company reserves the right to pursue unpaid fees through court action and/or use of debt collection agencies.

    6. No additional fees are charged for filtering Client’s junk mail, returning to sender unwanted post, or a separate holding fee for mail kept on file for approximately 7 days.


  1. Discounts

    1. The Company may offer customers and Clients discounted rates for Services(s) during registration, adding services (post registration) and at account renewal.

    2. Introductory offers are available only at point-of-sale and may not be applied to subsequent purchases.

    3. Existing Clients may not open new accounts to replace old ones, for the same companies or trading names, to take advantage of introductory rates.

    4. Discount codes cannot be used in conjunction with any other offer. Discount codes can only be used once per customer, per transaction.

  2. Account Renewal

    1. All services are renewable on an annual basis at the discretion of the Company.

    2. The Company will notify Clients of the account renewal fee when an account is due to expire or has expired.

    3. The Company may vary the renewal fee according to the services purchased and the mail forwarding address of the Client.

    4. A compulsory account renewal is mandated if a Client continues to use the Address past the account expiry date.

    5. The Company reserves the right to contact any third-party and request they cease listing the Address if any Client (or non-Client) has failed to tender adequate payment to the Company. The Company further reserves the right to subsequently levy a £30+VAT administration fee on the Client's account.

    6. The Company reserves the right to employ a debt collection agency to recover any monies owed. The collection process, in itself, may incur additional fees.

  3. Account Termination

    1. Clients must inform the Company of their intention to terminate the account in writing through an email to customer support.

    2. The Company may terminate an account at any time with immediate effect and without refund if the Company suspects illegal usage of its Address(es) and Service(s) or if the Client is in material breach of these Terms & Conditions.

    3. On termination of an account the Client must cease all use of the Address(es) purchased including, without limitation, from any electronic mail, all promotional activities utilising the Address, with HMRC, Companies House and any other regulatory authority.

    4. The Company shall exercise the right to close any accounts if enquiries related to the account holder(s), company directors & shareholders and business activities are not answered adequately within 14 days of the request.

    5. The Company reserves the right to cancel its Services if the Company receives complaints from law enforcement agencies or the general public or receives visits to our premises from enforcement officers.

    6. The Company may inform law enforcement agencies if there is cause to suspect the Address(es) is/are being used for any illegal purpose.

    7. The Company reserves the right to cancel Services if we decide it is being abused with regard to the quantity or quality of the mail we need to process on behalf of a Client.

    8. Scanned copies of Client mail may be permanently deleted from our servers following the closure of an account.

    9. Termination shall be without prejudice to the accrued rights of the parties as at the date of termination.

  4. Refunds

    1. No refund will be made of any payment after 14 days from the date of purchase.

    2. Refund requests for services delivered by partners of the Company must be addressed to the partner directly.

    3. If in the unlikely event the Company decides to close down an Address, the Company will give at least 30 days’ notice, when possible, and refund in full any remaining unused months of the annual fee, if paid in advance.

    4. The method of refund is at the Company’s discretion and any bank charges incurred will be deducted from the amount being refunded

  5. Liability & Indemnity

    1. To the maximum extent permitted by applicable law, the Company will not be liable to the Client for any loss or damage arising out of or resulting from the performance or breach of this Agreement.

    2. The Company shall not be liable to or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Services, if the delay failure or loss was due to any cause beyond the Company’s reasonable control.

    3. The Company will under no circumstances whatever be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, in equity, at law, or otherwise, arising under or in connection with the agreement for any loss of sales, profits, revenue, business, loss or corruption of information, data or software, loss of anticipated saving, loss of business opportunity, loss of goodwill or any indirect or consequential loss even if the Company has been advised of the possibility of such damages.

    4. The Client agrees to indemnify and keep the Company indemnified against all actions, claims, proceedings, costs, damages and expenses (including, without limitation, legal fees) arising out of the breach of any of the warranties contained within this Agreement.

    5. Due to the type of service the Company provides, the Company’s liability in respect of all claims arising out of or in connection with your use of this website shall not exceed an amount equal to the sums payable by you to us.

    6. You agree to indemnify and hold the Company and its employees harmless from any claim or demand, including reasonable legal fees, made by any third party. We will not accept any compensation claim that is the result of consequential loss to your business and by accepting these terms you fully agree to indemnify us from any such claim. You also agree that any such claims will be handled solely and completely between you and the third party. If the third party fails to deliver on a service, we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.

    7. Force Majeure: In connection with the supply of any goods or services ordered by you through the Website, The Company shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, power failure, Internet Service Provider failure, strikes, lock outs, industrial action, civil unrest, fire, flood, storms, earthquakes, communication failures, acts of terrorism, acts of war, pandemic, computer system failures, governmental action or accidents and we shall be entitled to a reasonable extension of our obligations to you (to the extent we owe any such obligations) should a Force Majeure event occur or any other event that is beyond our control.

    8. English courts shall have exclusive jurisdiction over any dispute or difference whatsoever arising out of or in connection with the Client’s use of the website or the purchase of any products or services from it.

  6. Intellectual Property Rights

    1. Nothing in this Agreement is intended to or shall be deemed to transfer any Intellectual Property Rights in the Address or Services to the Client. Any goodwill that may arise by virtue of the Client’s use of the Address shall vest in the Company automatically upon creation.

    2. The Client may not use the name Registered Address or International House or the telephone numbers and the domain names which resolve to the Website or the Address provided by the Company for any purposes save as expressly permitted by this Agreement.A

    3. The Company reserves the right to refuse to provide Services to any person with a company name or trading name which, at its absolute discretion, it considers to be confusingly similar to any name or trademark used or likely to be used by the Company.

  7. Change of Terms and Conditions

    1. These terms and conditions are subject to change without notice.

    2. You agree to check to see if any changes have been made to the General or the relevant Specific terms each time you visit the Website or purchase products or services from it.

    3. Any notice required to be given under our Agreement with you or in connection with the matters contemplated by it shall, except where otherwise specifically provided, be in writing in the English language.

    4. The Company will notify all Clients of any significant change via email. If upon receiving the email no action is taken, then the Company will consider the Client’s continued use of its Address and Services as acceptance of Terms and Conditions.

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